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NCDOT launches annual customer survey

The ferry dock at Silver Lake harbor on Ocracoke. Photo: C. Leinbach

The ferry dock at Silver Lake harbor on Ocracoke. Photo: C. Leinbach

RALEIGH – The North Carolina Department of Transportation has opened the department’s second annual customer survey.

All citizen feedback will be collected online. Citizens wishing to participate can visit go.ncsu.edu/customerservice2016. The survey takes 15 minutes to complete and the survey link is mobile friendly.

The N.C. General Assembly requires the survey to measure how the transportation department is providing customer service. Participation can help NCDOT identify ways to make North Carolina transportation services safer, more efficient and customer focused.

The online survey will close Dec. 31.

The results will be available to the public on NCDOT.gov in 2017.

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  1. I took the survey. Sadly, part of it isn’t working correctly that is likely of most concern for those on Ocracoke and there was no way to alert them via an open ended comment section. For every major section they ask you to give 3 priority areas to focus on for improvement (e.g. under Highways: highway safety; brush removal, etc.); for all of the sections EXCEPT Ferry service I could click three boxes. For ferry service it would only accept one choice even though it said to give 3.